Audiologic Counselling

Date : 2nd June 2009
Duration : 1 day
Venue : The Ear Foundation, Nottingham
Cost : Free

Counseling includes the concept of “therapeutic listening,” defined as providing a troubled sender the opportunity to talk through a problem. Relevant skills include empathy, providing a supportive environment, and responding appropriately. Responding appropriately is especially challenging, since the nature of our professions leads us to answer questions with data. For instance, regarding the question in the title of this presentation, we would readily reply, “No, because….” But why was the question asked?

This presentation will discuss the risks associated with missing the point of a patient’s question; concepts on therapeutic listening; and some strategies to help us refrain from answering questions too quickly and instead align our responses to the true purpose of the patients’ questions.

The lecture is free and starts at 5.30pm, with tea and coffee served from 5pm, and will end by 7pm.

The lecture will also be available as a webcast facilitated by PHONAK. To join the meeting register via the website.